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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

CELLUVÉA

Terms & Conditions of Service

Last updated: 23-08-2026 • Version 1.0

These Terms & Conditions govern the provision of aesthetic and skincare treatments by Celluvéa. Please read them carefully. By booking an appointment, paying a deposit, or attending a consultation or treatment, you confirm that you have read, understood, and agree to be bound by these Terms.

1. About Us

In these Terms, “Celluvéa”, “we”, “us” and “our” refer to [FULL LEGAL / TRADING NAME], trading as Celluvéa, a clinic based at 141 Broadway, Bexleyheath DA6 7EZ. 

“You”, “your” and “client” refer to the person booking or receiving treatments. “Treatment” means any service, procedure, or product provided by us.

You can contact us at: info@celluvea.com • +44 7343 041356 • celluvea.com.

2. Bookings & Appointments

Appointments may be booked online via our booking system, by phone, or in person. A booking is only confirmed once you receive confirmation from us and, where applicable, your deposit has been received.

You must arrive on time for your appointment. If you arrive ten (10) minutes late, we may need to shorten or reschedule your treatment to avoid affecting other clients, and the full fee may still apply.

3. Consultations, Suitability & Patch Tests

Certain treatments require a prior consultation, medical questionnaire, and/or patch test. You agree to provide full, accurate, and honest information about your medical history, medications, allergies, and prior treatments.

We reserve the right to decline or postpone any treatment where, in our professional judgement, it is not suitable, safe, or in your best interests. This is for your protection and does not entitle you to compensation beyond a refund of any advance payment for the declined treatment.

Where a patch test is advised (for example before certain peels or skin treatments), it must be completed within the recommended timeframe before treatment. Proceeding without a recommended patch test is at your own risk.

4. Age Restrictions

All clients must be aged 18 or over. We do not provide aesthetic treatments to anyone under 18. In particular, and in line with the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021, we will not administer botulinum toxin or dermal filler treatments to under-18s under any circumstances.

We may request valid photographic ID to confirm your age. If we cannot verify that you are 18 or over, we will decline treatment.

5. Consent

You will be asked to provide written informed consent before treatment. Consent confirms that the treatment, its expected outcomes, risks, side effects, alternatives, and aftercare have been explained to you and that you have had the opportunity to ask questions.

You may withdraw consent at any time before or during a treatment. Fees for services already performed remain payable.

6. Fees, Deposits & Payment

All fees are as quoted at the time of booking or consultation and are payable in [GBP]. Prices may change from time to time; the price applicable is the one confirmed to you at booking.

A deposit may be required to secure certain appointments. Deposits are deducted from the final treatment cost. Deposits are non-refundable where an appointment is cancelled with less than 24 hours’ notice, or in the event of a no-show (see Section 7).

Full payment is due on the day of treatment, if not collected at the time of booking. We accept payment methods as listed on the booking form. Card transactions may be subject to standard processing.

7. Cancellations, Rescheduling & No-Shows

We ask for at least 24 hours’ notice to cancel or reschedule an appointment. This allows us to offer the slot to another client.

● Cancellations with at least 72 hours’ notice: deposit refunded or transferred to a new booking.

● Cancellations with less than 24 hours’ notice: deposit may be retained.

● No-shows (failing to attend without notice): the deposit is retained and a £30 charge may apply to future bookings.

We reserve the right to cancel or reschedule your appointment (for example due to illness, equipment issues, or circumstances beyond our control). In such cases we will offer you the earliest alternative appointment or a full refund of any advance payment.

8. Results & Expectations

Aesthetic and skincare treatments produce results that vary from person to person and depend on individual factors including skin type, lifestyle, aftercare, and biological response. While we use professional products and techniques and will always act with reasonable skill and care, we cannot and do not guarantee any specific result, and no such guarantee should be inferred from any marketing, consultation, or discussion.

A course of treatments may be recommended to achieve optimal results. Undertaking only part of a recommended course may affect outcomes.

9. Aftercare

You are responsible for following all aftercare advice provided. Failure to follow aftercare instructions may affect your results and increase the risk of complications, for which we cannot be held responsible.

You must notify us promptly of any adverse reaction, unexpected side effect, or concern following treatment so that we can advise you appropriately.

10. Refunds & Your Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, which requires that services are provided with reasonable care and skill and within a reasonable time.

Because treatment outcomes vary between individuals, we do not offer refunds simply because a result did not meet your personal expectations, provided the treatment was carried out with reasonable care and skill. Where a service falls short of the standard required by law, you may be entitled to a repeat performance or an appropriate price reduction in line with your statutory rights.

Prepaid courses and packages are non-transferable to another person and non-refundable once commenced, save for any statutory right or where required by law. Unused, uncommenced courses may be refundable at our discretion less any administrative or product costs already incurred.

11. Gift Vouchers, Courses & Packages

Gift vouchers are valid for six (6) months from the date of issue, are non-refundable and non-exchangeable for cash, and cannot be used against deposits unless stated. Courses and packages must be used within six (6) months of purchase unless otherwise agreed.

12. Liability

We maintain appropriate professional treatment and public liability insurance.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. This is an important protection for you that we cannot and do not seek to remove.

Subject to the paragraph above, we are not liable for: (a) results that fall within the normal range of variation for a treatment; (b) any adverse effect arising from your failure to disclose relevant medical information or to follow aftercare advice; or (c) any indirect, consequential, or economic loss.

Subject to the first paragraph of this Section, our total liability to you in connection with any treatment shall not exceed the amount paid by you for that treatment, save where a higher amount is required by law.

13. Photography, Records & Marketing

Clinical “before and after” photographs may be taken as part of your treatment record. These form part of your medical record and are retained accordingly.

We will only use your images for marketing or promotional purposes (including social media) with your separate, explicit, written consent, which you may withdraw at any time. Withholding or withdrawing marketing consent will never affect the treatment or care you receive.

14. Data Protection

We process your personal data, including special-category health data, in accordance with the UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, store, and protect your data, and of your rights, are set out in our separate Privacy Policy, which forms part of these Terms.

15. Complaints

We take all concerns seriously. If you are unhappy with any aspect of your treatment or experience, please contact us at [EMAIL / PHONE] as soon as possible so we can seek to resolve the matter. We aim to acknowledge complaints within [NUMBER] working days and to respond fully within [NUMBER] working days.

16. Changes to These Terms

We may update these Terms from time to time. The version in force is the one published on our website or provided to you at the time of booking. Material changes will be brought to your attention where reasonably practicable.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.